Commercial Support
We are committed to providing you with excellent service and support!
Please read below for details on our different policies as they apply to commercial and wholesale merchandise.
Shipping Policy - Commercial \ Wholesale:
Commercial or wholesale merchandise is not eligible for free shipping. As part of the purchase process, we will provide you with a freight estimate so that you'll know in advance the costs surrounding transport of your new equipment or goods. In some cases, we may be able to ship the equipment via your carrier account; please inquire for details and confirmation prior to order placement. Note: Sales and support is limited to the United States. Additional freight charges apply to orders placed outside of the continental United States.
Commercial espresso machines will be pre-benched by their respective manufacturer, please allow for an extended timeline before freight shipping. Commercial Sales, Technical Assistance and Support
We are available via phone and e-mail to assist you with your equipment.
Hours: 8:00AM - 5PM ET, Monday - Friday
For Sales, contact us at Sales@CoffeeLoversWarehouse.com
For Service and support inquiries, contact us at: Support@CoffeeLoversWarehouse.com
Commercial Equipment Warranties: Coffee Lovers Warehouse provides warranty support on the majority of the equipment that we sell, limited in most cases to parts replacement. Labor costs related to regular maintenance and care of the machine and in relation to any repair are the customer's responsibility. In some cases, we can offer more assistance with installation and ongoing warranty coverage. Please ask which options we have available if you are unable to find a local service and repair company. Please read the full Commercial Warranty Terms & Conditions for more information.
Note: Due to the highly specialized nature of commercial-grade equipment and discounts on wholesale items, we are unable to accept returns on any commercial or wholesale merchandise. If you have concerns about the suitability of the equipment or items you are purchasing, please do not hesitate to contact us first for expert advice. Commercial Warranty Terms & Conditions
Labor: Coffee Lovers Warehouse offers a Three Month Limited Labor Warranty to the original purchaser of equipment.
Parts: Coffee Lovers Warehouse offers a One Year Limited Parts Warranty for commercial equipment to be free from defects in material workmanship, under normal and proper use and maintenance as specified by the manufacturer and upon proper installation and startup procedures as defined by the manufacturer. This warranty is limited to a period of one (1) year from the date of original installation and/or shipment date from Coffee Lovers Warehouse. Warranty
Claims: Warranty claims for labor or parts must be made directly through Coffee Lovers Warehouse. All claims must include: Model number, serial number and all pertinent information supporting the existence of the possible defect. All costs of shipping items to Coffee Lovers Warehouse, as well as the shipping of replacement items to the customer, shall be the responsibility of the customer.
Limitations and Conditions of Warranties: Warranties do not include transportation charges to and from the repair site*, the cost of labor for initial installation, startup, correction of improper installations, misapplications, repairs caused by abuse and negligence, modifications, fire, flood, acts of God, or normal adjustments. The warranty does not apply to the repair or replacement of failed or damaged components resulting from electrical power failure, the use of extension cords, low voltage, improper electrical connections or voltage drops to the unit, low or fluctuating water pressure due to water supply conditions including improperly installed or maintained water filters, scale clogs or other restrictions.
Coffee Lovers Warehouse is not responsible for economic loss, profit loss or consequential damage. Improper operation due to low voltage conditions, inadequate wiring, low water pressure conditions and accidental damage are not manufacturing defects and are solely the responsibility of the purchaser. Routine equipment maintenance must be completed at regular intervals, as recommended by the manufacture, and proof of routine maintenance may be requested. Failure to follow manufacturer recommended maintenance guidelines will void any warranty.
Other restrictions may apply.
